What has been achieved?

We have worked together to design an apprenticeship scheme and have achieved the following:
 

• Apprentices feel well prepared for their work with additional training provided on helping apprentices with dealing with difficult customers. 
• The apprenticeship scheme successfully mapped into Angel Advance’s talent management plans and building apprentice staff retention to 100%.
• Support line manager engagement through dedicated time spent developing management skills.
• Strong leadership recognised through effective deployment.  GPSTL delivery has been flexible to the working patterns.
• GPSTL has provided experienced trainers with over five years’ experience.
• The core content is mapped to internal training creating a bespoke unit based qualification that include tailored units in data protection and debt solutions.
• Enhanced the apprenticeship brand through celebration of success events.
• On site off-the job delivery.

The overall programme success was 100%.
 

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